Desktop & IMAC Support

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Asset Inventories can efficiently and effectively handle Installations, Moves, Adds and Changes (IMAC) – on both a limited as-needed basis and more broadly throughout an entire organization.

Frequently we provide IMAC services as a “post-inventory” phase of effort. Once we’ve completed a full wall-to-wall inventory, our client – often for the first time – has a comprehensive and accurate view of their IT infrastructure. This usually necessitates many immediate change services, management services, and/or upgrade services that AI personnel are uniquely qualified to provide.

This critical function is one that many companies overlook because the need seems small at any single point in time. But when aggregated over the course of several weeks or months, the time and energy drain on an existing IT organization can be substantial.

Asset Inventories has been providing IMAC services to the northeastern United States for years, in a wide variety of different situations and IT environments. This comprehensive experience guarantees that our technicians have just about “seen it all” and “done it all”.

Almost without exception it is more effective to have specialists involved in IMAC services, and we have some of the best IMAC technicians in the industry.

Skillsets

Skillsets and experience for AI Desktop Support technicians include but are not limited to:

  • Asset receiving
  • Asset staging
  • Imaging and build outs
  • Installs, Moves, Adds, Changes (IMACS) including pre-move, move, and post-move activities
  • Hardware maintenance and repairs
  • Inventory data management
  • Lifecycle asset management
  • Activity and asset management reporting
  • Salvage and charity pickups and management
  • Disposal management
  • After hours support
  • Application support
  • Operating system support (Windows, Unix, Linux, Mac, Citrix, VMware)
  • Database support (MS SQL, Oracle, Sybase)