Asset Inventories can provide ongoing onsite Help Desk services using and/or augmenting a customer’s indigenous help desk methodology and tools.

Excellent customer service and support skills are a necessity for anyone in IT, but especially so when performing a successful wall-to-wall IT inventory. We spent years developing those skills in our staff, and then leveraged them one step further by assembling some of our best and most people-focused personnel into a Help Desk service unit.

Reliable help desk technicians – or more appropriately, the right kind of technicians – can be very difficult to find and even more difficult to hold on to.

Asset Inventories can provide the right personnel, individually or as a team (including management).

We can augment your existing Help Desk staff or provide a complete staff as needed. We have long experience providing help desk support to trading floors and financial centers on Wall Street, some of the most business crucial and demanding end-users in the world.

We can offer you the same outstanding level of service and expertise.

Skillsets

Skillsets and experience for AI helpdesk technicians include but are not limited to:

• Call management and adept customer service
• 1st and 2nd level support
• Severity level prioritization and queue management
• Proactive call escalation hand-off management
• Post-mortem ticket management and reporting
• Follow-up management
• Remote control desktop troubleshooting and support
• Application support including but not limited to Microsoft Office applications, Microsoft Exchange Lotus Notes, Windows Internet Explorer, Mozilla Firefox, Google Safari, Zip and Compression applications, Adobe applications, Anti-Virus suites, Instant Messaging, etc.
• Operating system support including but not limited to Microsoft Windows (including Server), Microsoft Active Directory, Linux, Unix, Citrix environments, Virtual environments (VMware), etc.

Reporting

Reporting experience and delivery for AI helpdesk technicians can include but are not limited to: